Refund policy

At JMB Community Print Shop, all of our products are made to order specifically for you. Because each item is uniquely printed upon purchase, we do not accept returns, exchanges, or order cancellations for buyer's remorse, incorrect sizing, or color preferences. We strongly recommend you carefully review our sizing guides and order details before placing your order.

1. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or with a manufacturing error, we've got you covered! We will happily offer a free replacement (reprint) or a full refund.

How to Report an Issue

  • Timeframe: You must notify us within 14 days of product delivery.
  • How to Contact: Reach out to our customer support team at jmbsolutions4u@gmail.com with the subject line "Product Issue". In the body of the email include your order number, a brief description of the issue, and the required photo/video documentation outlined below.
  • No Need to Return: Please do not mail damaged items back to us or the address on your package unless specifically requested.

Required Photo/Video Documentation

To process your replacement or refund quickly, please provide clear photos or videos based on the issue:

  • Print Quality or Damage: A clear photo of the garment on a flat surface showing the defect and design in a single frame.
  • Incorrect Item or Size: A photo showing the received product with the brand/size tag clearly visible.
  • Placement Issues: A photo showing the item on a flat surface with a measuring tape/ruler demonstrating the placement error.
  • Sizing Errors (Manufacturing Defect): A photo measuring the garment against our size chart. (Please note: standard manufacturing sizing tolerances are +/- 1" for adult garments and +/- 0.5" for baby items).
  • Multiple Items: If multiple items with the same design are affected, one photo or video showing all affected items in a single frame is required.

2. Order Changes & Cancellations

Because our production process begins shortly after an order is placed, and in some cases immediately, editing or canceling an order is time-sensitive:

  • Before Production: You may request updates to your shipping address, size, or cancel your order only if the item has not yet entered production.
  • In Production: Once an order enters the production phase, it can no longer be edited, canceled, or upgraded.

3. Shipping & Delivery Issues

Lost Packages

If your tracking status shows no movement or your package has not arrived within:

  • 30 calendar days for domestic (US) orders
  • 45 calendar days for international orders

Please check with your local post office or carrier first. If the package cannot be located, contact us within 7 days after the 30- or 45-day window ends. If we verify the package is lost and your delivery address was entered correctly, we will issue a free reprint.

Returned Deliveries (Failed Delivery)

If an order is returned to our printer due to an incomplete, wrong, or insufficient address provided at checkout, the order is not eligible for a free reprint. A re-shipment fee or a partial refund may apply.

4. Standard Product Characteristics (Not Considered Defects)

Certain minor variations are a natural part of custom print-on-demand processes and are not eligible for refunds or free reprints:

  • Print Placement: For Direct-to-Garment (DTG) products, a tolerance of up to 0.5" for print placement is standard (minor variations off-center or from the collar).
  • Garment Odor/Residue: DTG printing uses a pre-treatment solution that can leave a temporary faint odor or visible residue. This is completely normal and disappears after the first wash. (Care instructions: wash cold inside out, tumble dry low).
  • Embroidery: Minor stitch density variations, interior backing texture, or simplified fine details are standard characteristics of machine embroidery.

5. Refunds

Refund eligibility is limited to certain circumstances, referenced above but listed here for clarity:

  • Eligibility for Full Refunds: Full refunds are issued for orders that arrive damaged or with manufacturing errors, provided you submit clear photo or video documentation within 30 days of delivery. Refunds are also available if an order is successfully canceled before it enters into production.
  • Processing & Payment Method: Approved refunds will be credited back to your original payment method. (Note: Depending on your financial institution or currency, funds may take several business days to post to your account.)
  • Partial Refunds: A partial refund may be issued in cases of unsuccessful deliveries resulting from incomplete or inaccurate address information provided at checkout.
  • Non-Refundable Situations: Refunds will not be issued for:
    • Orders where the wrong size, color, or item was selected at purchase.
    • Orders where the customer provided an incorrect or insufficient delivery address.
    • Change-of-mind requests after the item has entered production.

6. European Union Consumer Rights (EU Customers Only)

If your order is being shipped to a destination within the European Union (EU), local consumer laws grant you specific rights regarding order cancellations and returns under Directive 2011/83/EU:

A. Pre-Printed & Standard Catalog Goods (14-Day Right of Withdrawal)

For standard, non-personalized goods selected directly from our store catalog, you have the legal right to cancel or return your order within 14 calendar days of receiving your items, for any reason and without justification.

  • Conditions: Returned items must be unworn, unwashed, in their original condition and packaging, with all original tags attached.
  • Return Shipping: Unless the item arrived damaged or defective, the customer is responsible for paying all return shipping and handling costs to our facility.
  • How to Exercise: To initiate an EU withdrawal, contact our support team within the 14-day window with your order details before sending any items back.

B. Exception: Custom & Personalized Products

In accordance with Article 16(c) of EU Directive 2011/83/EU, the 14-day right of withdrawal does NOT apply to bespoke, personalized, or custom-made goods (e.g., items printed with your custom name, uploaded photos, or custom design specifications). All sales for custom or personalized products are final unless the product arrives damaged or defective.